Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Plus Brand Inc.'s (“PBI”) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Any statements found within this website have not been evaluated by the Food and Drug Administration. Any product sold through this website is not intended to diagnose, treat, cure or prevent any disease.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).



See our Shipping & Tracking page for full details of shipping methods and times



For a valid return, you must contact us within 7 days of receiving your order if you would like to return the order to us. Any return shipping costs associated with the return are at your expense.

We will only issue refunds for unused items that are received by us in resalable condition.

To initiate the return, contact customerservice@plusshops.com within 7 days of receiving your order. Our Customer Service Department will issue a Return Authorization Number (RAN). You must write the Return Authorization Number (RAN) on the exterior of the return shipment packaging. Upon our receipt of the return item, you will be refunded in full minus a 10% restocking fee. All shipping and handling fees are non-refundable.

For returns of defective or expired products, or return of incorrect products and/or product quantities, you will not be charged for return shipping costs or the restocking fee. To return a defective/expired/incorrect product, first contact customer service. You will be requested to provide photographic verification as to the defective nature of the product. Once confirmed by Customer Service, we (at our discretion), will replace the defective product or refund 100% of the purchase price.



We are confident that you will be satisfied with your Plus Brand product purchase. If you haven’t experienced satisfactory results with applicable products, we will refund your purchase, in accordance with the following conditions:

Applicable Products 

  • Fat Burner Plus
  • Cerebro Plus
  • Rest Plus

Before requesting a refund, you must have: 

  • Taken the product for a period of at least 90 days, and used as instructed by the packaging

We will require the following from you when returning the products: 

  • Your name, address and order number
  • All used and unused items that were sent to you
  • You must request a Return Authorization Number (RAN) from Customer Service, and when sending the return shipment, you must write the RAN on the exterior of the shipment packaging

When you return the products to us: 

You must use the courier service as indicated by our Customer Service.

Upon successful return of the item(s), you will be issued a full refund, which will include any and all costs of return shipping. No restocking fees will be applied to Money Back Guarantee qualified returns.  

This guarantee is only available to customers who have purchased and utilized applicable products continuously for 90 days.

To claim your refund email customerservice@plusshops.com. Any money-back guarantee claim must be submitted within 100 days of initial purchase.

Please be aware that products and ingredients work differently for different people. For example with Fat Burner Plus - differences in genetics, metabolism and lifestyle habits can greatly affect the time required to achieve the desired results. You may or may not experience immediate results.

If you fail to comply with ALL of the above conditions we are not be obligated to issue the refund